Questions buyers ask before the first order.
Straight answers on minimum order quantity, private label, certification, lead time and sampling.
What is the minimum order quantity?
MOQ depends on the category and whether the order is a stock configuration or a private-label build. Each product page carries a starting figure and the quote states the exact number.
Can you put our brand on the product and the packaging?
Yes. Private label covers logo, colourway, packaging artwork, manuals, firmware strings and the companion app name. Tooling paid for by the buyer remains the buyer’s property, documented in the contract.
Which certifications can you supply?
CE, FCC, RoHS, UKCA, REACH and UN38.3 as standard, with the test reports attached to the quote. For markets that need notified-body or in-country approval, we coordinate with the laboratory your importer nominates.
How long does a first order take?
Stock configurations typically ship within two to four weeks of deposit. A private-label build with new tooling runs six to ten weeks depending on the moulding scope; the schedule is fixed at the sampling stage.
Do you ship to a warehouse or a 3PL?
Yes. We work to your incoterm and can drop to a nominated warehouse, 3PL or Amazon prep centre, with carton marks and packing lists prepared to their requirements.
Can we get samples before committing?
Yes. Samples are quoted with tooling and NRE broken out separately so you can see exactly what is one-off and what is unit cost.
Can we use your product photos and videos on our own website and social media?
Yes. Authorized distributors and partners may use our product photography, videos and specification materials for their own sales and marketing. We can provide high-resolution original photos and white-background image packs on request. Materials remain the property of KRANTY; please keep the products presented as-is (no rebranding of our photos to other models) and contact us if you need custom shots for a specific market.
Do you support SKD / CKD (knocked-down) shipments?
Yes — SKD and CKD export solutions are available for most models, helping reduce finished-unit import duties in your market. Packaging, MOQ and the level of disassembly are confirmed per model and per order, together with the documentation your customs clearance requires. Tell us your destination market and we will propose the most cost-effective shipping configuration.
Can we inspect the goods or audit the factory before shipment?
Welcome. You may appoint a third-party inspection agency (SGS, Bureau Veritas, TÜV, or your own inspector) to audit the factory or inspect goods before shipment, and we support live video factory/production-line tours by appointment. Pre-shipment inspection reports are shared with the buyer, and any issues found are rectified before loading.